Return and Exchange Policy
At Gryfnn, we want you to have a satisfying shopping experience. Please carefully read our Return and Exchange Policy to understand the guidelines and procedures for returns, exchanges, cancellations, and refunds.
1.1 Initiation of Exchange:
If you wish to initiate an exchange, please contact our customer service team at firstname.lastname@example.org within 5 days of receiving the item. Our team will guide you through the process.
1.2 Quality Check:
All items for exchange will undergo a quality check by our dedicated team. We reserve the right to approve or decline an exchange based on the condition of the product.
1.3 Return Conditions:
Please note that we will not accept returns under the following conditions: (a) Products that have been used or worn. (b) Products that are damaged or altered.
1.4 Shipping and Tracking:
Once your exchange is confirmed, you will be provided with a specific shipping address and a tracking ID to be included in the return shipment. The shipping cost for the return will be the responsibility of the customer.
1.5 Exchange Processing:
Upon receiving the returned item, we will process the exchange within 7-10 business days. We appreciate your patience during this process.
1.6 Defective Products:
If you receive a defective product, please share images of the defect with us at email@example.com. Our team will review the images and respond within 24 hours with further instructions.
1.7 Size Exchange:
Exchanges are only allowed for the same product in a different size. Please note that exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the desired size is unavailable, we will issue you a store credit. The store credit/dedicated voucher will be valid for one month from the date of issue.
2. Cancellation and Refund
We regret to inform you that cancellation is not possible once an order has been placed.
2.2 Refund Policy:
Refunds are not provided for returned items. Instead, the amount will be credited back to the customer in the form of store credit. This store credit/customer voucher can be used for future purchases on our website.
We hope that this policy clarifies the process for returns, exchanges, cancellations, and refunds at Gryfnn. If you have any questions or concerns, please do not hesitate to contact our customer service team for further assistance.
Note: This policy is subject to change without prior notice.